This website allows users to shop for new items such as clothing and accessories, intimates etc. online. All users and buyers on this site are bound by the terms and conditions.

Orders

When purchasing an item, you (the buyer) enters into a purchasing contract with Nowstalgia. The purchasing contract will be complete once the buyer has placed an order and Nowstalgia has received and accepted payment.

Once an order is placed and changes are made to the order, we do not take responsibility for any errors or mistakes on the order. All exchanges will be at the customer’s expense.

Black Friday

During black friday we receive a huge influx of orders, processing of said orders can take anything between 10-21 working days before shipping. please bear this in mind, and if an order is needed sooner we have to be notified or the rush fees have to added to your cart.

Shipping

Rush Fees – this is to expedite your order with the printers. Items are not kept in stock. T-shirts for example are made to order. This takes 24hours to reach us. Once it has reached us we can ship it. Kindly note orders are only shipped Tuesdays, Wednesdays and Thursdays.

Couriers

We are not liable for any courier mistakes or any issues that will arise. Please note during festive season there are usually delays due to the huge influx in orders.

Items can not be reserved

The availability of an item should be indicated on the website and Nowstalgia will make every attempt to remove items that are sold out. If an order is placed for an item that is sold out, Nowstalgia will refund the amount of said item.

Nowstalgia reserves the right to refuse orders that it suspects are fraudulent, such as purchases with a stolen credit card. Documentation may be requested to complete necessary fraud checks and an order may be cancelled if said documentation is not received. In the event of a fraudulent order being placed on Nowstalgia, buyers are advised to initiate a charge back via their bank in order to be refunded.

When placing an order by credit card, transaction details are presented to the bank for authorisation. If you are authorised to use the credit card and there is sufficient funds to cover the order, payment is usually immediate.

When placing an order by EFT, please be sure to use your order number. The order will be processed once the amount is placed over by your bank which can take up to 3 days.

Shipping

Products will be shipped as per the stated shipping times, which will take 3 days to process, it will then be shipped. As soon as it’s shipped the tracking information will be sent.
Nowstalgia delivers anywhere within South Africa, either door to door or to paxi to paxi counter depending on the delivery address. Door to door deliveries are sent to a street address in major city centres only. Items will only be sent by paxi to rural areas when door to door is not available.

All major city centres items are delivered via courier or paxi, rural towns are paxi or aramex only.

Couriered parcels should be tracked online by the customer to check when delivery will take place. Please insure that a valid street address is provided, where someone is always available for receiving of goods, as well as working cell or home numbers.

Please note that actual shipping times may vary slightly and are an estimation only.

Once a parcel has left Nowstalgia’s possession, we are no longer responsible. Should your parcel be late, or stuck in transit during strikes, or stolen, it is not our responsibility. Parcels are all insured, and the value of the lost parcel will need to be claimed from the courier company or paxi. Nowstalgia is not liable for any lost or damaged goods.

Errors

Nowstalgia will try it’s best to display all item and delivery costs accurately. In the event that an incorrect item or delivery price is displayed, Nowstalgia will not be obliged to supply item(s) at the incorrect price. Nowstalgia will however return payment made on an incorrectly priced item if the buyer chooses to cancel the order.

If payment fails due to incorrect information, insufficient funds, or another similar problem, the purchase will not be successful.

Nowstalgia reserves the right to take the website offline for maintenance or in emergency cases. While all attempts will be made to avoid it, Nowstalgia cannot be held responsible for data loss, checkout or payment problems.

Cancellation Policy

Unfortunately there is no cancellation once the order has been placed and paid for.

Refunds

Refunds take 1- 5 working days to process. EFT and credit card refunds will take 2-3 working days to reflect in your account due to the reflection delay between banks. We do not offer refunds due to courier delays or untimely deliveries, courier companies are a separate entity from us and we can not control what they do.

Returns and Exchanges

Nowstalgia reserves the right to refuse a return or exchange.

You will either receive a refund, or have the product repaired or replaced, depending on the situation.

It is your responsibility to check the sizing guide to ensure that the item will fit you. If there is a problem with an item, please inform Nowstalgia within 24 hours of receipt and send the item back within 48 hours.

Exchange-only products may only be replaced with a similar product. If we are unable to provide you with the desired size or style we will process a refund to you.

Products eligible for return or exchange may be refunded via EFT.

Please note that shipping fees are not refundable.

Please note all transaction fees are deducted from the refund.

Please note when free shipping applies, if a return or store credit needs to be issued for the a return, the shipping fees that was used to send the customer the product will be deducted from the refund / store credit amount. Returns and exchanges during free shipping is at the customer’s expense.

T-shirts, hoodies and sweatshirts are not refundable, as they are made to order items. They can only be exchanged, not refunded.

Kindly note all returns must be done via hello@nowstalgia.co.za

Return Exclusions

You may not under any circumstances return the following:

Non-defective products that have been “made to order”. (You will be notified in the relevant online sale if the products are “made to order”.) This includes T-shirts, hoodies, mugs and sweatshirts and custom denim jackets.

Any custom printed items sales are final, no exchanges, returns or refunds. The item was made up to the customer’s specifications therefor sales are final. This includes any custom items from our site, Denim Jackets, T-shirts, Sweatshirts, Hoodies etc.

Products that you or any other person has altered, repaired, incorporated or added to where such alteration, repair, incorporation or addition has not been authorised by Nowstalgia.

Free Shipping

Free shipping on orders over R1000 apply in the following manner. Major City Centers are Fastway, Rural Areas are Paxi. If you decide to choose a different courier method extra fees apply. Mug orders over R1000 in rural areas unfortunately do not qualify for free shipping. As mugs can not be sent with Paxi, the reason for this is that Paxi can not handle fragile items and does not offer insurance. Therefor extra shipping fees are applicable to mug orders over R1000. If you are unsure of your area kindly contact us prior to shipping so we can check up on this matter for you.

Please note when free shipping applies, if a return or store credit needs to be issued for the a return, the shipping fees that was used to send the customer the product will be deducted from the refund / store credit amount. Returns and exchanges during free shipping is at the customer’s expense.

T-shirts

Kindly note regarding t-shirt orders. T-shirts are not kept in stock they are printed as they are ordered. T-shirt orders usually ship on a Wednesday / Thursday. If an order is placed after 2 on a Tuesday it will only be shipping the following week. If there is a huge influx of orders eg. black friday there will be delays to accommodate all the orders placed. If you have a concern regarding getting an order on time please email hello@nowstalgia.co.za to insure we can accommodate your order and get it to you on time.

Clothing

Please make sure to check the sizing guide regarding the sizing of garments. If you are unsure of sizing kindly email hello@nowstalgia.co.za

Washing Instructions

• Do not dry clean
• Do not bleach
• Wash inside out
• Cold wash
• Gentle cycle on the washing machine
• Use mild detergents or as little as possible. Preferably none.
• Air dry or use a low heat setting
• Do not iron on print, iron the t-shirt inside out

Handbags

Please note if you need to return an item please contact us within 24hours of receiving the item so arrangements can be made for either an exchange or a refund.

Please ensure that you have checked the description carefully before purchasing

Sunglasses

Please note all sunglasses are brand new UV400 sunglasses. They are of excellent quality, but need to be handled with care. We do not offer any returns on the sunglasses, descriptions are accurate, so please make sure you are aware of the colours of the sunglasses before purchasing.

Swimsuit and Underwear

Nowstalgia does not accept returns or process exchanges for swimsuits, underwear and intimates.

Jewellery Return

Faulty or broken jewellery may be returned for either an exchange or a refund. Please note that chain measurements are done accurately according to the customer’s length, therefor once it has been made up according to specifications it can not be returned.

Intellectual Property

Nowstalgia retains copyright and all other rights to listings, services, images, videos and all other information on this site. Unauthorised modification, duplication, publication, exploitation or disclosure to third parties is strictly prohibited.

Changes in General Conditions

Nowstalgia reserves the right to revise these terms from time to time. If you disagree with the general terms we do not recommend use of our service. You will be required to accept the T’s & C’s every time you transact on our website.

We reserve the right to ban any individual uploader or website domain from using our services for any reason.

Security

Anyone downloading or trying to download malware or damaging coding on this site, or who tries to gain unauthorised access to any page on this site, will be prosecuted.

Nowstalgia will claim civil damages from such person if Nowstalgia suffers any damage or loss.

You agree and guarantee that the username and password you use to log in is for your personal use only, and will not be passed on to any third party.

You allow Nowstalgia to take all steps reasonably possible to ensure the integrity and security of the site and in the administrative office.

All credit card transactions on the site are protected by SSL (Secure Socket Layer) encryption and reinforced by various encryption processes with the aim of offering the most effective possible protection of any sensitive information. Nowstalgia has no access to any confidential information regarding your payment method.

Only Nowstalgia’s banking partner will access confidential information (such as your credit card number, expiry date, CVV etc.) from time to time.

Indemnity

Nowstalgia is responsible for adhering to the Consumer Protection Act 68 of 2008 (“CPA”) with the sale of any products from the site. Similarly, Vintage Lover is responsible for adhering to articles 43(5) and 43(6) of the Electronic Communication and Transactions Act in terms of payment systems and security.

However, neither Nowstalgia nor any of its representatives will be held responsible for any loss or accountability of any kind that arises from the use of (or inability to use) this site, its services or content.

Furthermore, Nowstalgia provides no guarantee, implied or otherwise, that the content or technology attached to this website is free or errors or omissions. Nor is there any guarantee whatsoever that service will be 100% uninterrupted or faultless. We encourage you to report any possible malfunctions and errors by emailing hello@nowstalgia.co.za

It is your responsibility, before accepting these Ts & Cs, to determine whether the service available through this website satisfies your individual needs and is compatible with your hardware or software. Information, ideas and opinions expressed on this web site should not be regarded as professional advice, or as Nowstalgia’s official stance.

We encourage you to obtain professional advice before taking any action on the strength of information, ideas or opinions expressed on this site.

Applicable Laws

This site is offered, controlled and run from the Republic of South Africa. As such it is governed by South African legislation, and subject to the disputes clause in these Ts & Cs.

You and Nowstalgia are subject to the non-exclusive jurisdiction of the South African courts. Each and every section of these terms and conditions must be read as individual and separable from the rest of the terms and conditions.

Should any court or qualified authority find that any of the terms are invalid or unenforceable, the remainder of the terms and conditions will remain standing, despite invalidity or unenforceability of an individual term.

Copyright and other intellectual property

Any and all copyright relating to the website, including these terms and conditions, is held by Nowstalgia. All rights not expressly given are reserved. You may download, view and print content from this site only for private and non-commercial ends. To obtain permission for commercial use of any content from this site, please send an email hello@nowstalgia.co.za

Nowstalgia is unable to edit or screen all content on the site, and will not be held accountable for illegal, libellous or obscene content. We advise you to inform Nowstalgia of any offensive or illegal material.

All content, trademarks and data on this website, including but not limited to software, databases, text, graphics, photographs, icons, links, private information, designs and agreements, are the property of or under licence of Nowstalgia. As such they are protected by local and international legislation and agreements.